Encouraging front‐line employees to rise to the innovation challenge
Encouraging front‐line employees to rise to the innovation challenge
复制标题
鼓励一线员工迎接创新挑战
DOI：
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发表时间：
2008
期刊：
影响因子：
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通讯作者：
P. Panurach
中科院分区：
文献类型：
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作者：
Naveed Moosa;P. Panurach
目的——在寻求创新的过程中，通常不鼓励一线员工成为创意团队的一员，即使他们可能有新的想法和真正的见解。然而，那些最接近客户和提供产品和服务的一线员工有新鲜的想法和真正的见解。本文旨在探讨这一问题。设计/方法论/方法-本文描述了如何创建一个互补的“前线创新”系统，以激发潜在的有价值的想法，并将其转化为对竞争力有影响的创新。发现-一线项目的实施包括系统地、深思熟虑地应用六个组成部分：人员、流程、工具、技术、治理和指标。实际意义-前线创新项目让新领导人浮出水面，并为他们提供工具来创造和实施针对组织面临的最困难问题的想法。原创性/价值-艺术…
Purpose – In the search for innovation, front‐line employees are usually not encouraged to be part of the creative team, even though they may have fresh ideas and genuine insights. However, front‐line employees, those closest to the customers and the work of delivering products and services, have fresh ideas and genuine insights. This paper aims to investigate this issue.Design/methodology/approach – The article describes how to create a complementary “Front‐Line Innovation” system for stimulating potentially valuable ideas and converting them to innovations that have an impact on competitiveness.Findings – The implementation of a front‐line program involves a set of six components applied systemically and thoughtfully: people, process, tools, technology, governance, and metrics.Practical implications – The Front‐line Innovation program surfaces new leaders and gives them the tools to create and act on ideas that are aimed at the most difficult problems facing the organization.Originality/value – The arti...