The Challenges of Crowd Workers in Rural and Urban America
The Challenges of Crowd Workers in Rural and Urban America
复制标题
DOI：
10.1609/hcomp.v8i1.7475
复制
发表时间：
2020-10
期刊：
影响因子：
--
通讯作者：
Claudia Flores-Saviaga;Yuwen Li;Benjamin V. Hanrahan;Jeffrey P. Bigham;Saiph Savage
中科院分区：
文献类型：
--
作者：
Claudia Flores-Saviaga;Yuwen Li;Benjamin V. Hanrahan;Jeffrey P. Bigham;Saiph Savage
群众工作有可能帮助传统上缺乏经济机会的地区，例如农村地区的财政复苏。然而，我们目前对来自农村和超级农村地区的众工面临的挑战知之甚少，因为他们很难通过众工网站谋生。本文考察了农村和超级农村亚马逊土耳其人（MTurk）群体工人的挑战和优势，并将其与城市地区的工人进行了对比。根据对来自美国不同地理区域的421名众筹工作者的调查，我们确定了不同地区的人们在加入众筹工作时是如何挣扎的。我们发现，尽管存在不平等和障碍，农村工人往往比城市工人更努力地完成微任务。我们还发现了与时间维度和个人主义相关的文化特征，这使我们能够深入了解群体工作者以及他们在演出平台上取得成功的必要素质。最后，我们根据我们的发现提供了设计启示，以创建更具包容性的人群工作平台和工具。
Crowd work has the potential of helping the financial recovery of regions traditionally plagued by a lack of economic opportunities, e.g., rural areas. However, we currently have limited information about the challenges facing crowd workers from rural and super rural areas as they struggle to make a living through crowd work sites. This paper examines the challenges and advantages of rural and super rural Amazon Mechanical Turk (MTurk) crowd workers and contrasts them with those of workers from urban areas. Based on a survey of 421 crowd workers from differing geographic regions in the U.S., we identified how across regions, people struggled with being onboarded into crowd work. We uncovered that despite the inequalities and barriers, rural workers tended to be striving more in micro-tasking than their urban counterparts. We also identified cultural traits, relating to time dimension and individualism, that offer us an insight into crowd workers and the necessary qualities for them to succeed on gig platforms. We finish by providing design implications based on our findings to create more inclusive crowd work platforms and tools.