At America's Service: How Corporations Can Revolutionize the Way They Treat Their Customers
At America's Service: How Corporations Can Revolutionize the Way They Treat Their Customers
复制标题
为美国服务：企业如何彻底改变对待客户的方式
DOI：
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发表时间：
1988
期刊：
影响因子：
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通讯作者：
K. Albrecht
中科院分区：
文献类型：
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作者：
K. Albrecht
Albrecht为实施新的领导风格提供了具体的指导方针，这种领导风格将那些为客户服务的人置于金字塔的顶端，并使他们的需求和问题成为管理层关注的焦点。
Albrecht offers specific guidelines for implementing a new leadership style that puts those who serve the customer at the top of the pyramid and makes their needs and problems the focus of management attention.