Investigating the relationship between the practice of pharmaceutical care, construed external image, organizational identification, and job turnover intention of community pharmacists.
Investigating the relationship between the practice of pharmaceutical care, construed external image, organizational identification, and job turnover intention of community pharmacists.
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DOI：
10.1016/j.sapharm.2006.10.006
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发表时间：
2007-12-01
期刊：
影响因子：
--
通讯作者：
Gaither, Caroline A
中科院分区：
文献类型：
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作者：
O'Neill, Jessica L;Gaither, Caroline A
背景技术背景：药房雇主正面临着招聘和留住合格员工的挑战。我们的研究假设，药剂师谁实践药学服务有一个有吸引力的解释外部形象（员工如何看待外部人士对他们组织的看法），这加强了他们的组织认同感（与组织的一体性或归属感），并降低工作离职倾向方法：将一份7页的问卷邮寄到随机抽样的759名在美国执业的执业药师的家中。参与者可以选择通过邮寄或网站返回完成的调查。研究变量采用先前验证的量表进行测量。结构方程模型与潜变量评估假设的关系。几个人口统计学变量包括在内。结果：响应收到252名受试者（33%），121名社区药剂师。组织认同与离职倾向呈显著正相关（B=-0.24），外在形象与组织认同呈显著正相关（B=0.41）。药学服务实践与所构建的外部形象没有显着相关性（B=0.10）。虽然没有假设，解释的外部形象直接相关的工作离职意图（B=-0.25）。药学服务实践对离职倾向的影响是通过组织认同来中介的。结论：一个额外的好处，药学服务的实践可能会加强组织认同。药剂师对雇主形象的知觉会增加组织认同，降低工作离职倾向。了解药师的组织认同，有助于降低药师的离职倾向。考虑到目前对药剂师的需求，这是一项值得努力的奋进。未来的研究应集中在其他预测解释的外部形象和如何提高组织识别。鼓励药学服务的实践可能就是这样一种方式。
BACKGROUND: Pharmacy employers are being challenged to recruit and retain qualified employees.OBJECTIVES: Our study hypothesized that pharmacists who practice pharmaceutical care have an attractive construed external image (how employees think outsiders view their organization), which strengthens their organizational identification (perceptions of oneness with or belongingness to the organization) and decreases job turnover intention (thoughts of quitting/searching for another job).METHODS: A 7-page questionnaire was mailed to the homes of a random sample of 759 licensed pharmacists practicing in the United States. Participants had the option of returning the completed survey via postal mail or a Web site. The study variables were measured with previously validated scales. Structural equation modeling with latent variables evaluated the hypothesized relationships. Several demographic variables were included.RESULTS: Responses were received from 252 subjects (33%); 121 were community pharmacists. As hypothesized, organizational identification and job turnover intention were significantly related (B=-0.24) as well as construed external image and organizational identification (B=0.41). The practice of pharmaceutical care and construed external image were not significantly correlated (B=0.10). Although not hypothesized, construed external image was directly related to job turnover intention (B=-0.25). The effects of the practice of pharmaceutical care on job turnover intention were mediated through organizational identification. Position had significant effects.CONCLUSIONS: One additional benefit to the practice of pharmaceutical care may be strengthened organizational identification. Pharmacists' perception of the image of their employer may increase organizational identification and decrease job turnover intention. An understanding of the organizational identification of pharmacists would be useful in decreasing job turnover intention. Given the current demand for pharmacists, this is a worthwhile endeavor. Future research should focus on other predictors of construed external image and ways to enhance organizational identification. Encouraging the practice of pharmaceutical care may be 1 such way.