Understanding Patient Questions about their Medical Records in an Online Health Forum: Opportunity for Patient Portal Design
Understanding Patient Questions about their Medical Records in an Online Health Forum: Opportunity for Patient Portal Design
复制标题
在在线健康论坛中了解患者有关其医疗记录的问题：患者门户设计的机会
DOI：
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发表时间：
2017
期刊：
影响因子：
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通讯作者：
Kai Zheng
中科院分区：
文献类型：
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作者：
T. Reynolds;N. Ali;Emma McGregor;T. O'Brien;C. Longhurst;A. Rosenberg;S. Rudkin;Kai Zheng
There are many benefits of online patient access to their medical records through technologies such as patient portals. However, patients often have difficulties understanding the clinical data presented in portals. In response, increasingly, patients go online to make sense of this data. One commonly used online resource is health forums. In this pilot study, we focus on one type of clinical data, laboratory results, and one popular forum, MedHelp. We examined patient question posts that contain laboratory results to gain insights into the nature of these questions and of the answers. Our analyses revealed a typology of confusion (i.e., topics of their questions) and potential gaps in traditional healthcare supports (i.e., patients' requests and situational factors), as well as the supports patients may gain through the forum (i.e., what the community provides). These results offer preliminary evidence of opportunities to redesign patient portals, and will inform our future work.
