The utilization of e-government services:: citizen trust, innovation and acceptance factors
The utilization of e-government services:: citizen trust, innovation and acceptance factors
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DOI：
10.1111/j.1365-2575.2005.00183.x
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发表时间：
2005-01-01
影响因子：
6.4
通讯作者：
Bélanger, F
中科院分区：
文献类型：
--
作者：
Carter, L;Bélanger, F
电子政府提高了公民获取政府服务和信息的便利性和可及性。尽管电子政务有诸多好处——增强了政府对公民的责任、让公众获得更多的信息以及建立一个更高效、更具成本效益的政府——但电子政务举措（例如在线投票和许可证更新）的成功和接受程度取决于公民是否愿意采用这一创新。为了开发“以公民为中心”的电子政务服务，为参与者提供比传统“实体”交易更便利的可访问的相关信息和优质服务，政府机构必须首先了解影响公民采用这一创新的因素。本研究整合了技术接受模型、创新扩散理论和网络信任模型的构建，形成了一个简约而全面的影响公民采用电子政务举措的因素模型。这项研究是通过对社区活动中的广泛多样性公民进行调查来进行的。研究结果表明，感知的易用性、兼容性和可信度是公民使用电子政务服务意愿的重要预测因素。介绍了本研究对研究和实践的影响。
Electronic government, or e-government, increases the convenience and accessibility of government services and information to citizens. Despite the benefits of e-government-increased government accountability to citizens, greater public access to information and a more efficient, cost-effective government-the success and acceptance of e-government initiatives, such as online voting and licence renewal, are contingent upon citizens' willingness to adopt this innovation. In order to develop 'citizen-centred' e-government services that provide participants with accessible, relevant information and quality services that are more expedient than traditional 'brick and mortar' transactions, government agencies must first understand the factors that influence citizen adoption of this innovation. This study integrates constructs from the Technology Acceptance Model, Diffusions of Innovation theory and web trust models to form a parsimonious yet comprehensive model of factors that influence citizen adoption of e-government initiatives. The study was conducted by surveying a broad diversity of citizens at a community event. The findings indicate that perceived ease of use, compatibility and trustworthiness are significant predictors of citizens' intention to use an e-government service. Implications of this study for research and practice are presented.