MIA: Motivational Interviewing Agent for Improving Conversational Skills in Remote Group Discussions
MIA: Motivational Interviewing Agent for Improving Conversational Skills in Remote Group Discussions
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MIA：用于提高远程小组讨论中对话技巧的动机访谈代理
DOI：
10.1145/3492864
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发表时间：
2022
影响因子：
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通讯作者：
Hoque, Ehsan
中科院分区：
文献类型：
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作者：
Samrose, Samiha;Hoque, Ehsan
由于在线讨论平台可能会限制对社交线索的感知，因此通过视频聊天进行有效协作需要额外注意会话技巧。然而，自我肯定和防御性偏见理论表明，反馈可能会出现对抗性，特别是当用户没有动机将它们纳入其中时。我们开发了一个反馈聊天机器人，它采用动机性访谈（MI），这是一种指导咨询方法，鼓励人们承诺改变行为，最终目标是提高用户的会话技能。我们对8个小组的21名参与者进行了一项主题内研究，以评估我们的mi特工“MIA”和非mi特工“Roboto”。在与代理人互动后，参与者的任务是通过视频聊天来评估候选人的应聘情况。我们的定量评估表明，MI-agent有效地激励了用户，提高了他们的会话技巧，并且很讨人喜欢。通过定性的视角，我们提出了在小组讨论中实现个人和团队目标所需的策略和注意事项。我们的研究结果揭示了MI技术在改善协作方面的潜力，并提供了对最佳讨论结果重要的会话策略示例。
Since online discussion platforms can limit the perception of social cues, effective collaboration over videochat requires additional attention to conversational skills. However, self-affirmation and defensive bias theories indicate that feedback may appear confrontational, especially when users are not motivated to incorporate them. We develop a feedback chatbot that employs Motivational Interviewing (MI), a directive counseling method that encourages commitment to behavior change, with the end goal of improving the user's conversational skills. We conduct a within-subject study with 21 participants in 8 teams to evaluate our MI-agent 'MIA' and a non-MI-agent 'Roboto'. After interacting with an agent, participants are tasked with conversing over videochat to evaluate candidate résumés for a job circular. Our quantitative evaluation shows that the MI-agent effectively motivates users, improves their conversational skills, and is likable. Through a qualitative lens, we present the strategies and the cautions needed to fulfill individual and team goals during group discussions. Our findings reveal the potential of the MI technique to improve collaboration and provide examples of conversational tactics important for optimal discussion outcomes.