An Exploration of how Trust Online Relates to Psychological and Subjective Wellbeing
An Exploration of how Trust Online Relates to Psychological and Subjective Wellbeing
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DOI：
10.1145/3597512.3599708
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发表时间：
2023-07
期刊：
影响因子：
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通讯作者：
L. Dowthwaite;Elvira Perez Vallejos;Virginia Portillo;Menisha Patel;Jun Zhao;Helen Creswick
中科院分区：
文献类型：
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作者：
L. Dowthwaite;Elvira Perez Vallejos;Virginia Portillo;Menisha Patel;Jun Zhao;Helen Creswick
互联网用户经常报告说，他们感到压力、焦虑和缺乏控制，这通常与他们遇到的事情背后的算法和自主系统(AS)的使用不确定有关。这可能会导致人们对在线遇到的服务、内容和网站失去信任。为了确保网络世界有助于人类的繁荣，重要的是要了解信任和幸福是如何在网络上表现出来的。本文介绍了一份在线问卷，探讨了与信任相关的因素与心理和主观幸福感之间的关系，以及在线活动与数字自信之间的关系。结果表明，人们在网上的信任度很重要，但在实践中信任度相当低，衡量幸福感的积极措施大于消极措施，但还可以做更多工作，以负责任、值得信赖和肯定幸福的方式进行设计，特别是考虑如何增强人类的自主性和能力。对于设计师在创建和呈现在线AS时如何考虑信任和幸福感，我们提出了一些建议。
Internet users often report feelings of stress, anxiety, and a lack of control, often related to uncertainty about the use of algorithms and autonomous systems (AS) behind what they encounter. This may lead to a loss of trust in the services, content, and websites people encounter online. In order to ensure that the online world contributes to human flourishing, it is important to understand how both trust and wellbeing manifest online. This paper describes an online questionnaire exploring the relationships between factors related to trust and psychological and subjective wellbeing, as well as online activity and digital confidence. Results suggest that trust is important to people online but in practice is quite low, and that positive measures of wellbeing outweigh the negative, but more could be done to design AS in a responsible, trustworthy, and wellbeing-affirming manner, particularly considering ways to enhance human autonomy and competence. Suggestions are made for how designers might consider trust and wellbeing when approaching the creation and presentation of online AS.