The Managed Hand
The Managed Hand
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被管理的手
DOI：
10.1177/0891243203257632
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发表时间：
2003
期刊：
影响因子：
5.5
通讯作者：
Miliann Kang
中科院分区：
文献类型：
--
作者：
Miliann Kang
这项关于纽约韩裔移民女性拥有的美甲沙龙服务互动的民族志研究引入了“体力劳动”的概念，用来指代身体相关服务提供中涉及情绪管理的一种性别工作。作者探索了由于美容服务工作的性别化过程与不同客户的种族主义和特定类别的服务期望的交叉而导致的体力劳动表现的差异。这项研究考察了三种不同的服务提供模式，它们是由女性之间的种族和阶级不平等所塑造的：(1)高服务性体力劳动，(2)表现性体力劳动，和(3)常规化体力劳动。这些模式表明，关爱、专心的情绪展示风格在白人中产阶级“感觉规则”统治的工作场所占主导地位，但不同的种族和班级地点引发了其他形式的性别情绪化管理，重点是展示尊重、互惠、公平、能力和效率。
This ethnographic study of service interactions in Korean immigrant women–owned nailsalons in New York City introduces the concept “body labor” to designate a type of gendered work that involves the management of emotions in body-related service provision. The author explores variation in the performance of body labor caused by the intersection of the gendered processes of beauty service work with the racialized and class-specific service expectations of diverse customers. The study examines three distinct patterns of service provision that are shaped by racial and class inequalities between women: (1) high-service body labor, (2) expressive body labor, and (3) routinized body labor. These patterns demonstrate that a caring, attentive style of emotional display is dominant in workplaces governed by white, middle-class “feeling rules” but that different racial and class locations call forth other forms of gendered emotionalmanagement that focus on displaying respect, reciprocity, fairness, competence, and efficiency.