Factors Affecting Pedestrians’ Trust in Automated Vehicles: Literature Review and Theoretical Model
Factors Affecting Pedestrians’ Trust in Automated Vehicles: Literature Review and Theoretical Model
复制标题
影响行人对自动驾驶汽车信任的因素：文献综述与理论模型
DOI：
10.1109/thms.2021.3112956
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发表时间：
2022
影响因子：
3.6
通讯作者：
G. Burnett
中科院分区：
文献类型：
--
作者：
Siyuan Zhou;Xu Sun;Bingjian Liu;G. Burnett
自动驾驶汽车（AVs）是人工智能（AI）的一个关键应用领域。然而，缺乏适当的信任可能是成功将自动驾驶汽车引入市场的主要障碍。本研究的目的是总结和综合现有文献，以更好地了解随时间推移可能影响行人对自动驾驶汽车信任发展的因素。由于自动驾驶汽车将成为一个更大的基础设施系统的一部分，影响的不仅仅是自动驾驶汽车用户，它们也应该被行人和其他道路使用者所接受。行人需要对自动驾驶汽车形成适当程度的信任，以便在不确定和脆弱的环境中与此类车辆安全互动。因此，必须了解与建立这种适当信任有关的因素。通过整合已有的实证研究和相关理论，本文提出并构建了行人与自动驾驶汽车信任的三层变异模型（性格信任、情境信任和习得信任）。鉴于这是一个新兴的研究领域，还有很多未知的地方，本综述确定了当前每一层信任知识的几个空白，并为未来的研究提供了考虑的建议。此外，所提出的行人-自动驾驶汽车信任模型可以为交通研究人员、从业者、设计师和自动驾驶汽车制造商设计自动驾驶汽车和相关的交通系统，以成功地将自动驾驶汽车融入社会，并将行人的信任校准到适当的水平。
Automated vehicles (AVs) are one critical application area of artificial intelligence (AI). However, a lack of appropriate trust can be a major barrier to successfully introducing AVs into the market. The objective of this study is to summarize and synthesize the existing literature to gain a greater understanding of factors that will potentially influence the development of pedestrians’ trust in AVs over time. Since AVs will become part of a larger infrastructure system that influences more than just AV users, they should also be accepted by pedestrians and other road users. There is a need for pedestrians to form appropriate levels of trust toward AVs to achieve safe interaction with such vehicles in circumstances characterized by uncertainty and vulnerability. Consequently, factors relevant to the building of this appropriate trust must be understood. By integrating the reviewed empirical studies and related theories, a theoretical model has been proposed and developed, comprising three layers of variability in pedestrian-AV trust (dispositional trust, situational trust, and learned trust). Given that this is an emerging field of research, much still remains unknown, and this review identifies several gaps in current knowledge for each layer of trust, as well as providing suggestions for consideration in future studies. Additionally, the proposed model of pedestrian-AV trust can be useful to transportation researchers, practitioners, designers, and AV manufacturers for designing AVs and related transportation systems for the purposes of successfully integrating AVs into society, and calibrating pedestrians’ trust to the appropriate level.