Music, Search, and IoT: How People (Really) Use Voice Assistants
Music, Search, and IoT: How People (Really) Use Voice Assistants
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DOI：
10.1145/3311956
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发表时间：
2019-06-01
影响因子：
3.7
通讯作者：
Bentley, Frank
中科院分区：
文献类型：
--
作者：
Ammari, Tawfiq;Kaye, Jofish;Bentley, Frank
随着语音助手（VAs）的引入，语音已经成为一种广泛且商业上可行的交互机制，例如亚马逊的Alexa、苹果的Ski、b谷歌Assistant和微软的Cortana。尽管这些技术很普遍，但我们并没有详细了解这些技术如何在家庭空间中使用。为了了解人们是如何使用VAs的，我们对19名用户进行了访谈，并分析了82台亚马逊Alexa设备的日志文件，共计193,665条命令，以及88台谷歌家用设备的日志文件，共计65,499条命令。在我们的分析中，我们确定了音乐、搜索和物联网使用是VA用户最常用的命令类别。我们探讨了如何在家庭中使用VAs，调查了VAs作为物联网设备控制脚手架的作用，并描述了VA用户的紧急隐私问题。最后，我们对VAs的设计和未来的研究提出了建议。
Voice has become a widespread and commercially viable interaction mechanism with the introduction of voice assistants (VAs), such as Amazon's Alexa, Apple's Ski, Google Assistant, and Microsoft's Cortana. Despite their prevalence, we do not have a detailed understanding of how these technologies are used in domestic spaces. To understand how people use VAs, we conducted interviews with 19 users, and analyzed the log files of 82 Amazon Alexa devices, totaling 193,665 commands, and 88 Google Home Devices, totaling 65,499 commands. In our analysis, we identified music, search, and IoT usage as the command categories most used by VA users. We explored how VAs are used in the home, investigated the role of VAs as scaffolding for Internet of Things device control, and characterized emergent issues of privacy for VA users. We conclude with implications for the design of VAs and for future research studies of VAs.