Voice-Controlled Intelligent Personal Assistants in Health Care: International Delphi Study.
Voice-Controlled Intelligent Personal Assistants in Health Care: International Delphi Study.
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DOI：
10.2196/25312
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发表时间：
2021-04-09
影响因子：
7.4
通讯作者：
Tiberius V
中科院分区：
文献类型：
--
作者：
Ermolina A;Tiberius V
语音控制的智能个人助理（VIPA），如Amazon Echo和Google Home，涉及旨在模拟人类的人工智能算法。他们的免提界面和不断增长的功能在医疗保健领域有着广泛的应用，包括门诊教育、健康监测和通信。然而，相互矛盾的因素，如病人的安全和隐私问题，使人们难以预见的VIPAs在医疗保健的进一步发展。本研究的目的是开发一个合理的情况下，进一步发展的VIPAs在医疗保健，以支持决策的VIPAs在医疗保健组织的采购。我们进行了一项两阶段的德尔菲研究，由语音助理专家、医疗专业人员以及学术界、政府卫生机构和具有语音技术专业知识的非营利健康协会的代表组成的国际招聘小组。小组成员制定并评估了20个预测。使用描述性统计量推导出预期情景。小组成员希望VIPA能够根据患者的个人健康信息提供可靠的医疗建议，并进行类似人类的对话。然而，在短期内，语音助手可能既不能提供无障碍的用户体验，也不能在医疗保健方面超越或取代人类。专家们达成了高度共识，同意VIPAs支持老年人的潜力，并被患者和医疗保健专业人员广泛用作回忆，信息，自我治疗和沟通工具。虽然用户和政府对隐私的担忧预计在不久的将来不会减少，但小组成员认为，不会实施能够阻止VIPA提供医疗帮助服务的严格规定。据受访专家介绍，VIPAs将在不久的将来显示出显着的技术发展，并获得更多用户的信任，从而在医疗保健领域得到广泛应用。然而，语音助理预计将仅支持医疗保健专业人员的日常操作，无法超越或取代医务人员。
Voice-controlled intelligent personal assistants (VIPAs), such as Amazon Echo and Google Home, involve artificial intelligence–powered algorithms designed to simulate humans. Their hands-free interface and growing capabilities have a wide range of applications in health care, covering off-clinic education, health monitoring, and communication. However, conflicting factors, such as patient safety and privacy concerns, make it difficult to foresee the further development of VIPAs in health care. This study aimed to develop a plausible scenario for the further development of VIPAs in health care to support decision making regarding the procurement of VIPAs in health care organizations. We conducted a two-stage Delphi study with an internationally recruited panel consisting of voice assistant experts, medical professionals, and representatives of academia, governmental health authorities, and nonprofit health associations having expertise with voice technology. Twenty projections were formulated and evaluated by the panelists. Descriptive statistics were used to derive the desired scenario. The panelists expect VIPAs to be able to provide solid medical advice based on patients’ personal health information and to have human-like conversations. However, in the short term, voice assistants might neither provide frustration-free user experience nor outperform or replace humans in health care. With a high level of consensus, the experts agreed with the potential of VIPAs to support elderly people and be widely used as anamnesis, informational, self-therapy, and communication tools by patients and health care professionals. Although users’ and governments’ privacy concerns are not expected to decrease in the near future, the panelists believe that strict regulations capable of preventing VIPAs from providing medical help services will not be imposed. According to the surveyed experts, VIPAs will show notable technological development and gain more user trust in the near future, resulting in widespread application in health care. However, voice assistants are expected to solely support health care professionals in their daily operations and will not be able to outperform or replace medical staff.
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影响因子：
1.7
作者：
Fadhil, Ahmed;Wang, Yunlong;Reiterer, Harald
通讯作者：
Reiterer, Harald
影响因子：
1.7
作者：
Guest, Greg;Bunce, Arwen;Johnson, Laura
通讯作者：
Johnson, Laura
影响因子：
12
作者：
DALKEY, N;BROWN, B;COCHRAN, S
通讯作者：
COCHRAN, S
影响因子：
7.5
作者：
Bansal, Gaurav;Zahedi, Fatemeh Mariam;Gefen, David
通讯作者：
Gefen, David
DOI：
10.1016/j.ijmedinf.2014.09.005
发表时间：
2015-01-01
影响因子：
4.9
作者：
Haluza, Daniela;Jungwirth, David
通讯作者：
Jungwirth, David