New perspectives on the causes of franchising conflict in Australia
New perspectives on the causes of franchising conflict in Australia
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关于澳大利亚特许经营冲突原因的新视角
DOI：
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发表时间：
2010
期刊：
影响因子：
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通讯作者：
J. Giddings
中科院分区：
文献类型：
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作者：
Scott Weaven;Lorelle Frazer;J. Giddings
目的-尽管澳大利亚特许经营部门的规章促进系统披露并规定了强制性冲突调解，但人们对冲突管理过程中存在的不公平现象表示关切。从2006年到2008年，澳大利亚政府至少对特许经营进行了四次调查，试图解决该部门出现的问题。一个主要问题是特许人与被特许人之间的权力不平衡，这往往导致双方之间的冲突。本文的目的是通过调查冲突的原因，从特许人和特许经营perspectives.Design/方法/途径-探索性研究进行，以确定特许经营冲突的主要原因，扩展二元交换关系的冲突文献。面对面的采访进行了24特许经营专家，如律师和调解员，以借鉴他们在该部门的丰富经验。
Purpose – Although Australian franchising sector regulation promotes system disclosure and provides for mandatory conflict mediation, there is some concern that inequities exist within the conflict management process. From 2006 to 2008 no less than four government inquiries into franchising took place in Australia in an attempt to resolve problems occurring in the sector. A major issue was that of the perceived imbalance of power in the franchisor‐franchisee relationship, which often results in conflict between the two parties. The purpose of this paper is to extend the conflict literature in dyadic exchange relationships through investigating the causes of conflict from the franchisor and franchisee perspectives.Design/methodology/approach – Exploratory research is undertaken to identify the major causes of franchising conflict. Face‐to‐face interviews are conducted with 24 franchising experts, such as lawyers and mediators, to draw upon their considerable experience in the sector.Findings – The key find...