Islamic banking: a study of customer satisfaction and preferences in Jordan
Islamic banking: a study of customer satisfaction and preferences in Jordan
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伊斯兰银行业：约旦客户满意度和偏好研究
DOI：
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发表时间：
1999
期刊：
影响因子：
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通讯作者：
Khalid Alkhatib
中科院分区：
文献类型：
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作者：
Kamal H. M. Naser;Ahmad Jamal;Khalid Alkhatib
伊斯兰银行体系的发展势头正在增强。许多国际传统银行已开始在一些伊斯兰国家开设按照伊斯兰教法原则经营的分行。预计伊斯兰银行体系不仅将面临来自伊斯兰银行的激烈竞争，还将面临来自提供伊斯兰产品和服务的成熟传统银行的激烈竞争。在这项研究中，试图评估客户对约旦伊斯兰银行的认识和满意程度。206名受访者参与了这项研究。对他们的答复进行的分析显示，他们对许多伊斯兰银行的设施和产品都有一定程度的满意。受访者对伊斯兰银行的一些服务表示不满。尽管受访者表示，他们知道Murabaha Musharaka和Mudaraba等一些特定的伊斯兰金融产品，但他们表示，他们没有处理过这些产品。
The Islamic banking system is gaining momentum. Many international conventional banks have started to open branches which operate in accordance with the Islamic Shariah principles in some Islamic countries. The Islamic banking system is expected to face strong competition not only from the Islamic banks but also from well‐established conventional banks offering Islamic products and services. In this study, an attempt is made to assess the degree of customer awareness and satisfaction towards an Islamic bank in Jordan. A sample 206 respondents took part in this study. The analysis of their responses revealed a certain degree of satisfaction of many of the Islamic banks facilities and products. The respondents expressed their dissatisfaction with some of the Islamic banks services. Although the respondents indicated that they are aware of a number of specific Islamic financial products like Murabaha Musharaka and Mudaraba, they show that they do not deal with them.