Surveillance and the future of work: exploring employees’ attitudes toward monitoring in a post-COVID workplace
Surveillance and the future of work: exploring employees’ attitudes toward monitoring in a post-COVID workplace
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监控与工作的未来：探索员工对后疫情工作场所监控的态度
DOI：
10.1093/jcmc/zmad007
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发表时间：
2023
影响因子：
7.2
通讯作者：
Zimmer, Michael
中科院分区：
文献类型：
--
作者：
Vitak, Jessica;Zimmer, Michael
未来的工作越来越注重收集和分析员工数据，以监控通信，确保生产力，减少安全威胁，并协助决策。新型冠状病毒大流行增加了雇主对这些技术的依赖;然而，家庭和工作界限的模糊意味着这些监控工具也可能监视私人空间。为了探讨员工对加强监控的态度，我们对645名在疫情爆发前几个月在家工作的美国成年人进行了析因小插曲调查。使用隐私作为上下文完整性的理论来指导调查设计和分析，我们解开类型的工作场所监视的做法，违反隐私规范，并考虑男女工人之间的态度差异。我们的研究结果强调，工作场所监控做法的可接受性是高度相关的，工作中隐私和自主权的减少可能会进一步加剧权力失衡，特别是对弱势员工。
The future of work increasingly focuses on the collection and analysis of worker data to monitor communication, ensure productivity, reduce security threats, and assist in decision-making. The COVID-19 pandemic increased employer reliance on these technologies; however, the blurring of home and work boundaries meant these monitoring tools might also surveil private spaces. To explore workers’ attitudes toward increased monitoring practices, we present findings from a factorial vignette survey of 645 U.S. adults who worked from home during the early months of the pandemic. Using the theory of privacy as contextual integrity to guide the survey design and analysis, we unpack the types of workplace surveillance practices that violate privacy norms and consider attitudinal differences between male and female workers. Our findings highlight that the acceptability of workplace surveillance practices is highly contextual, and that reductions in privacy and autonomy at work may further exacerbate power imbalances, especially for vulnerable employees.