The effects of technostress and switching stress on discontinued use of social networking services: a study of Facebook use
The effects of technostress and switching stress on discontinued use of social networking services: a study of Facebook use
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DOI：
10.1111/isj.12068
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发表时间：
2015-05-01
影响因子：
6.4
通讯作者：
Weitzel, Tim
中科院分区：
文献类型：
--
作者：
Maier, Christian;Laumer, Sven;Weitzel, Tim
尽管人们对信息系统生命周期的采用和使用阶段进行了大量研究，但最后阶段（终止）却很少受到关注。本文着重于发展的不连续的使用意图，即在终止阶段的行为意图，在社会网络服务（SNS）的背景下，它发挥了特别重要的作用。我们认为，用户强调使用SNS试图避免的压力和开发不连续的使用意图，我们确定为一种行为反应SNS压力的创造者和SNS的枯竭。此外，由于停止使用SNS也需要努力和成本，我们的理论，开关压力的创造者和开关耗尽减少不连续的使用意图。我们在一个实验环境中测试并验证了这些影响，该实验环境监测了停止使用Facebook一段时间并转向替代品的个人。我们的研究结果表明，SNS压力创造者和SNS耗尽引起不连续的使用意图，和开关压力创造者和开关耗尽减少这些意图。
Although much research has been performed on the adoption and usage phases of the information systems life cycle, the final phase, termination, has received little attention. This paper focuses on the development of discontinuous usage intentions, i.e. the behavioural intention in the termination phase, in the context of social networking services (SNSs), where it plays an especially crucial role. We argue that users stressed by using SNSs try to avoid the stress and develop discontinuous usage intentions, which we identify as a behavioural response to SNS-stress creators and SNS-exhaustion. Furthermore, as discontinuing the use of an SNS also takes effort and has costs, we theorize that switching-stress creators and switching-exhaustion reduce discontinuous usage intentions. We tested and validated these effects empirically in an experimental setting monitoring individuals who stopped using Facebook for a certain period and switched to alternatives. Our results show that SNS-stress creators and SNS-exhaustion cause discontinuous usage intentions, and switching-stress creators and switching-exhaustion reduce these intentions.