Alcohol Service Practices: A Survey of Bar and Restaurant Managers.
Alcohol Service Practices: A Survey of Bar and Restaurant Managers.
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DOI：
10.1177/0047237917724408
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发表时间：
2016-12
影响因子：
0.8
通讯作者：
Toomey TL
中科院分区：
文献类型：
--
作者：
Nederhoff DM;Lenk KM;Horvath KJ;Nelson TF;Ecklund AM;Erickson DJ;Toomey TL
在酒吧和餐馆非法向醉酒的顾客出售酒可能会导致过度饮酒。我们调查了酒吧/餐厅经理，了解他们在减少对醉酒顾客的非法销售方面的做法。我们发现，经理们相信他们可以拒绝为醉酒的客户提供服务，但不太可能向员工传达如何拒绝此类销售的必要信息。那些同意他们所在社区的一家企业将因服务过度而被传讯的经理，更有可能相信他们能够处理那些被切断酒精服务的客户。我们的研究表明，酒吧/餐厅经理可能需要培训，以改善他们与员工的沟通，而且加强执法可能会增加经理在处理醉酒顾客方面的信心。
Excessive alcohol consumption can result from illegal sales to intoxicated patrons at bars and restaurants. We surveyed bar/restaurant managers about their practices in reducing illegal sales to intoxicated patrons. We found that managers were confident that they could refuse service to intoxicated customers but were less likely to have communicated necessary information to their staff on how to refuse such sales. Managers who agreed that a business in their community would be cited for overservice were more likely to be confident that they could handle customers who had been cut off from alcohol service. Our study suggests that bar/restaurant managers may need training to improve their communication with staff and that increased enforcement may lead to an increase in manager confidence in handling intoxicated patrons.