A Design Process Model and a Computer Tool for Service Design
A Design Process Model and a Computer Tool for Service Design
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服务设计的设计过程模型和计算机工具
DOI：
10.1115/detc2007-34991
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发表时间：
2007
期刊：
影响因子：
--
通讯作者：
M. Lindahl
中科院分区：
文献类型：
--
作者：
Y. Shimomura;T. Sakao;E. Sundin;M. Lindahl
制造商目前在消费者服务和严重的环境问题方面面临新的情况。应对这些情况的有效方法可能是追求质量上的满足，而不是数量上的充足。本文的目的是证明服务工程的有效性，包括服务设计过程模型，以提高客户满意度。一个全球性的仓库制造商提供的服务的重新设计被用作应用程序的一个例子。提出了四个重新设计备选方案，如快速交付部件和强大的电气系统。应用表明了该方法的有效性。Copyright © 2007 by ASME
Manufacturers at present face new circumstances in terms of consumer services and serious environmental problems. An effective way to deal with these circumstances may be to pursue qualitative satisfaction rather than quantitative sufficiency. The aim of this paper is to demonstrate the effectiveness of Service Engineering, including the service design process model, to increase customer satisfaction. The redesign of services offered by a global warehouse manufacturer is used as an example of the application. Four redesign options, such as rapid delivery of components and a robust electrical system, were generated. The effectiveness of the method was demonstrated by the application.Copyright © 2007 by ASME