Transparency, Fairness, and Coping: How Players Experience Moderation in Multiplayer Online Games
Transparency, Fairness, and Coping: How Players Experience Moderation in Multiplayer Online Games
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DOI：
10.1145/3544548.3581097
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发表时间：
2023-04
期刊：
影响因子：
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通讯作者：
Renkai Ma;Yao Li;Yubo Kou
中科院分区：
文献类型：
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作者：
Renkai Ma;Yao Li;Yubo Kou
多人在线游戏试图通过行为调节来解决恶搞和恶意攻击等不良行为，对不良玩家实施聊天限制或帐户暂停等处罚，希望惩罚能够为受惩罚的玩家提供一个反思和改进未来行为的教育时刻。虽然惩罚对玩家体验 (PX) 有着深远的影响，但我们对玩家如何体验行为调节知之甚少。在这项研究中，我们对 291 名玩家进行了调查，以了解他们在在线多人游戏中受到惩罚的经历。通过多项统计分析，我们发现节制解释对于提高玩家对节制透明度和公平性的认知起着至关重要的作用；这些看法会极大地影响玩家在受到惩罚后的行为。我们将审核体验作为 PX 的一个重要方面进行讨论，将游戏和审核文献联系起来，并为多人在线游戏中的行为审核提供设计启示。
Multiplayer online games seek to address toxic behaviors such as trolling and griefing through behavior moderation, where penalties such as chat restriction or account suspension are issued against toxic players in the hope that punishments create a teachable moment for punished players to reflect and improve future behavior. While punishments impact player experience (PX) in profound ways, little is known regarding how players experience behavior moderation. In this study, we conducted a survey of 291 players to understand their experiences with punishments in online multiplayer games. Through several statistical analyses, we found that moderation explanation plays a critical role in improving players’ perceived transparency and fairness of moderation; and these perceptions significantly affect what players do after punishments. We discuss moderation experience as an important facet of PX, bridge the game and moderation literature, and provide design implications for behavior moderation in multiplayer online games.