The role of trust in automation reliance
The role of trust in automation reliance
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DOI：
10.1016/s1071-5819(03)00038-7
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发表时间：
2003-06-01
影响因子：
5.4
通讯作者：
Beck, HP
中科院分区：
文献类型：
--
作者：
Dzindolet, MT;Peterson, SA;Beck, HP
最近，自动化的使用急剧增加，但在业绩方面却没有产生可比的改善。研究人员发现，人类操作员经常未充分利用（停用）和过度依赖（滥用）自动化辅助工具（Parasuraman和Riley，1997）。三项研究进行了卡梅隆大学的学生，探讨自动化可靠性，信任和依赖之间的关系。在自动化决策辅助系统的帮助下，参与者观看了锡尔堡地形的幻灯片，并指出了一名士兵的存在或不存在。三项研究的结果表明，信任是理解自动化依赖决策的重要因素。参与者最初认为自动决策辅助值得信赖和可靠。在观察到自动化辅助工具出错后，参与者甚至不信任可靠的辅助工具，除非提供关于为什么辅助工具可能出错的解释。知道为什么辅助可能出错增加了对决策辅助的信任，并增加了对自动化的依赖，即使这种信任是不必要的。我们的研究表明，未来的研究需要集中在理解自动化的使用，检查自动化依赖的个体差异，并制定有效和可靠的自我报告措施的信任自动化。(C)2003爱思唯尔科技有限公司。保留所有权利。
A recent and dramatic increase in the use of automation has not yielded comparable improvements in performance. Researchers have found human operators often underutilize (disuse) and overly rely on (misuse) automated aids (Parasuraman and Riley, 1997). Three studies were performed with Cameron University students to explore the relationship among automation reliability, trust, and reliance. With the assistance of an automated decision aid, participants viewed slides of Fort Sill terrain and indicated the presence or absence of a camouflaged soldier. Results from the three studies indicate that trust is an important factor in understanding automation reliance decisions. Participants initially considered the automated decision aid trustworthy and reliable. After observing the automated aid make errors, participants distrusted even reliable aids, unless an explanation was provided regarding why the aid might err. Knowing why the aid might err increased trust in the decision aid and increased automation reliance, even when the trust was unwarranted. Our studies suggest a need for future research focused on understanding automation use, examining individual differences in automation reliance, and developing valid and reliable self-report measures of trust in automation. (C) 2003 Elsevier Science Ltd. All rights reserved.