Designing sociotechnical systems with cognitive work analysis: putting theory back into practice
Designing sociotechnical systems with cognitive work analysis: putting theory back into practice
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DOI：
10.1080/00140139.2014.980335
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发表时间：
2015-05-04
期刊：
影响因子：
2.4
通讯作者：
Stanton, Neville A.
中科院分区：
文献类型：
--
作者：
Read, Gemma J. M.;Salmon, Paul M.;Stanton, Neville A.
从业人员总结：认知工作分析（CWA）通常被人体工程学从业者用于评估复杂系统并为设计改进的发展提供信息。尽管如此，从分析到设计的转换并不简单。CWA和社会技术系统的设计原则之间的协同作用的基础上，设计toolkit的建议指定。认知工作分析（CWA）是一个框架的方法分析复杂的社会技术系统。然而，从CWA的输出到设计的转换并不简单。社会技术系统理论为社会技术系统的设计提供了价值和原则，这可能为CWA的设计方法提供了理论上一致的基础。本文探讨在何种程度上CWA和社会技术系统理论提供互补的观点，并提出了一个抽象层次（AH），文献回顾的基础上，描述了一个“最佳”CWA和社会技术系统理论设计系统。最佳AH是用来评估在何种程度上，目前基于CWA的设计实践，发现通过调查CWA从业人员，符合社会技术系统理论。一个设计方法，将支持CWA和社会技术系统理论，设计价值观和原则的整合的建议也来自。
Practitioner Summary: Cognitive work analysis (CWA) is commonly used by ergonomics practitioners for evaluating complex systems and informing the development of design improvements. Despite this, translation from analysis to design is not straightforward. Building upon synergies between CWA and sociotechnical systems design principles, recommendations for a design toolkit are specified.Cognitive work analysis (CWA) is a framework of methods for analysing complex sociotechnical systems. However, the translation from the outputs of CWA to design is not straightforward. Sociotechnical systems theory provides values and principles for the design of sociotechnical systems which may offer a theoretically consistent basis for a design approach for use with CWA. This article explores the extent to which CWA and sociotechnical systems theory offer complementary perspectives and presents an abstraction hierarchy (AH), based on a review of literature, that describes an 'optimal' CWA and sociotechnical systems theory design system. The optimal AH is used to assess the extent to which current CWA-based design practices, uncovered through a survey of CWA practitioners, aligns with sociotechnical systems theory. Recommendations for a design approach that would support the integration of CWA and sociotechnical systems theory design values and principles are also derived.