Assembling Strategic Narratives: Information Operations as Collaborative Work within an Online Community
Assembling Strategic Narratives: Information Operations as Collaborative Work within an Online Community
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整合战略叙述：信息运营作为在线社区内的协作工作
DOI：
10.1145/3274452
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发表时间：
2018
影响因子：
--
通讯作者：
Starbird, Kate
中科院分区：
文献类型：
--
作者：
Wilson, Tom;Zhou, Kaitlyn;Starbird, Kate
社交媒体正在成为信息活动的场所--试图破坏信息系统和操纵公民话语的活动[26，36，44，47]。通过混合方法，我们的研究扩展了对在线激进主义的调查，以检查在Twitter上进行的在线信息操作的“工作”。特别是，我们分析了围绕奥姆兰·达克尼什(“阿勒颇男孩”)在叙利亚国家电视台重新出现的英语对话，几乎一年前，他的家人的家在叙利亚政府的一次空袭中被炸毁。我们揭露了：一个聚集的用户网络，它构成了围绕奥姆兰故事的有争议的和政治化的信息空间；存在破坏叙事的行为，这些叙事扰乱了主流媒体的叙事并迷惑了观众；以及宣传、辩护或破坏叙事时使用的技巧。在目前在线社交空间日益两极分化的环境下，这项工作有助于更好地理解在线信息业务以及围绕这些业务形成的合作和通过这些业务形成的合作。
Social media are becoming sites of information operations-activities that seek to undermine information systems and manipulate civic discourse [26,36,44,47]. Through a mixed methods approach, our research extends investigations of online activism to examine the "work" of online information operations conducted on Twitter. In particular, we analyze the English-language conversation surrounding the reemergence of Omran Daqneesh (the "Aleppo Boy") on Syrian state television, almost a year after his family's home was bombed in an airstrike conducted by the Syrian government. We uncover: a network of clustered users that contributes to a contested and politicized information space surrounding Omran's story; the presence of undermining narratives that serve to disrupt the mainstream media's narrative and confuse the audience; and the techniques used when promoting, defending, or undermining narratives. In the current climate of increasing polarization in online social spaces, this work contributes an improved understanding of information operations online and of the collaborations that take shape around and through them.