Civility, Respect, Engagement in the Workforce (CREW)
Civility, Respect, Engagement in the Workforce (CREW)
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员工文明、尊重、敬业度 (CREW)
DOI：
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发表时间：
2009
期刊：
影响因子：
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通讯作者：
Linda Belton
中科院分区：
文献类型：
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作者：
Katerine Osatuke;S. C. Moore;Christopher Ward;S. Dyrenforth;Linda Belton
本文介绍了退伍军人健康管理局 (VHA) 一项名为“劳动力文明、尊重和参与”(CREW) 的全国性举措的描述和初步评估。 CREW 的目标是通过员工对工作组中人际气氛的评分来评估，以提高工作场所的文明程度。一旦得到 VHA 领导层的认可并得到特定 VHA 医院领导的采纳，CREW 就由接受过 VHA 国家组织发展中心培训和支持的当地设施协调员进行。本文解释了 CREW 的概念和操作背景以及用于实施该举措的方法，介绍了两个 CREW 管理机构（总共 23 个地点）的结果，并报告了干预地点的干预前和干预后文明方面的显着变化，而每个管理机构内的比较地点没有显着变化。它在针对文明的干预措施的概念（理论）和操作（干预评估）背景下讨论了这些发现。
This article presents a description and preliminary evaluation of a nationwide initiative by the Veterans Health Administration (VHA) called Civility, Respect, and Engagement in the Workforce (CREW). The goal of CREW is to increase workplace civility as assessed by employee ratings of interpersonal climate in workgroups. Once endorsed by the VHA leadership and adopted by the leaders of particular VHA hospitals, CREW was conducted by local facility coordinators who were trained and supported by the VHA National Center for Organization Development. This article explains the conceptual and operational background of CREW and the approach used to implement the initiative, presents results from two CREW administrations with a total of 23 sites, and reports significant preintervention to postintervention changes in civility at intervention sites as compared to no significant changes at comparison sites within each administration. It discusses these findings in the conceptual (theoretical) and operational (intervention evaluation) context of interventions targeting civility.