Co-designing for Community Oversight: Helping People Make Privacy and Security Decisions Together
Co-designing for Community Oversight: Helping People Make Privacy and Security Decisions Together
复制标题
社区监督的共同设计：帮助人们共同做出隐私和安全决策
DOI：
10.1145/3359248
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发表时间：
2019
影响因子：
--
通讯作者：
Wisniewski, Pamela J.
中科院分区：
文献类型：
--
作者：
Chouhan, Chhaya;LaPerriere, Christy M.;Aljallad, Zaina;Kropczynski, Jess;Lipford, Heather;Wisniewski, Pamela J.
集体反馈可以支持个人的决策过程。例如，个人经常向朋友、家人和同事寻求建议，以帮助他们做出隐私决定。然而，当前技术通常不提供用于这种类型的协作交互的机制。为了弥补这一差距，我们提出了一种新的社区隐私和安全监督(CO-OPS)模型，该模型确定了用户与他们信任的人交互的机制，以帮助彼此做出数字隐私和安全决策。我们将Co-Ops模型应用于移动应用程序(“app”)的环境中。为了审问和完善这一模式，我们与32名参与者进行了参与式设计会议，他们以2-4人为一小组，彼此认识，目标是设计一款有助于协作隐私和安全决策的移动应用程序。我们描述并反思在社区内外寻求支持和给予支持方面的不平等动机和信任所带来的机会和挑战。通过这项研究，我们为协作数字隐私和安全决策提供了一个新的框架，并为研究人员和设计师如何将该框架转换为基于设计的特征提供了经验证据。
Collective feedback can support an individual's decision-making process. For instance, individuals often seek the advice of friends, family, and co-workers to help them make privacy decisions. However, current technologies often do not provide mechanisms for this type of collaborative interaction. To address this gap, we propose a novel model of Community Oversight for Privacy and Security ("CO-oPS"), which identifies mechanisms for users to interact with people they trust to help one another make digital privacy and security decisions. We apply our CO-oPS model in the context of mobile applications ("apps"). To interrogate and refine this model, we conducted participatory design sessions with 32 participants in small groups of 2-4 people who know one another, with the goal of designing a mobile app that facilitates collaborative privacy and security decision-making. We describe and reflect on the opportunities and challenges that arise from the unequal motivation and trust in seeking support and giving support within and beyond a community. Through this research, we contribute a novel framework for collaborative digital privacy and security decision-making and provide empirical evidence towards how researchers and designers might translate this framework into design-based features.