Evaluating on Time Performance of Urban Bus Services in Southern States of Peninsular of Malaysia
Evaluating on Time Performance of Urban Bus Services in Southern States of Peninsular of Malaysia
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马来西亚半岛南部各州城市公交服务时间绩效评估
DOI：
10.1007/978-981-16-8667-2_28
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发表时间：
2022
期刊：
影响因子：
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通讯作者：
Agusril Syamsir
中科院分区：
文献类型：
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作者：
Muhammad Fadhlullah Abu Bakar;Shuhairy Norhisham;Tengku Nor Azeruddin Tengku Nor Azman;Noorazizun Mohd Saad;Nor Najwa Irina Mohd Azlan;Nur Syafiqah Mohd Shkuri;Sotaro Yukawa;Agusril Syamsir
快速城市化对城市和人口的持续发展和大规模扩张产生了重大影响。随着人口数量的增加，道路上的交通量也越来越大。城市交通用户数量急剧增加，对交通造成了巨大的影响，尤其是在工作日。其次，对公交车服务的准时性进行评价，即公交车服务在城市地区的准时性。因此，本论文将以马来西亚南部半岛为研究对象，探讨城市公交车服务准点绩效的评估方法。准时性能数据已在各邦首府的主要码头采集，如柔佛巴鲁、班达拉亚梅拉卡和塞伦班。《公共交通载客量及服务质素手册》（TCRPM）是一套用以厘定及分析选定地区巴士服务质素表现的具体指引及主要指标。在本研究中有一个重点是将这些研究的具体领域，即时间绩效因素属性。结果显示，柔佛巴鲁、梅拉卡和塞伦班的总出发人数分别为652人、135人和200人。同时，柔佛巴鲁、梅拉卡和塞伦班的每日准点率分别为66.17%、56.15%和71.04%。各航线每日准点率平均为71.04%。柔佛巴鲁、梅拉卡和塞伦班的准时服务质量（QOS）的平均值分别被归类为QOS E、E和D。营办商应监察巴士服务的准时表现，以确保乘客对巴士服务的信任及满意度维持在最佳水平。适当的信息应安装在巴士总站，以便乘客和用户总是更新的路线信息，如时间表，发车车道，等。本研究的输出可以用于运营商和政策制定者，以改善巴士服务，在其他城市地区。
Rapid urbanization had given a big impact on continuous development and major expansion of urban and population. As the number getting population getting increase caused the amount of traffic on the road. High number of traffic users in urban area were increase tremendously and caused a huge traffic impact particularly during weekday. Then, the bus services should be assessed on operation aspects on the punctuality which also known as on time performance of bus service in urban area. Therefore, this paper will present the study of evaluating the on-time performance of urban bus services in southern state Peninsular of Malaysia. The data of on time performance have been taken at main terminal at capital city of each states such as, Johor Bahru, Bandaraya Melaka and Seremban. Transit Capacity and Quality of Service Manual (TCRPM) has been stated as a specific guidelines and key indicators to determine and analysed the quality service of bus performance in selected area. There was one focused in this study specific areas would be focused on these studies namely on time performance factors attributes. The results shows that the total of departure in Johor Bahru, Bandaraya Melaka and Seremban were 652, 135 and 200 respectively. Meanwhile, percentage of on time departure daily in Johor Bahru, Bandaraya Melaka and Seremban were 66.17%, 56.15%, and 71.04% respectively. The average of percentage of on time departure daily for all routes were 71.04%. The mean of quality of service (QOS) of on time performance for Johor Bahru, Melaka and Seremban were classified as a QOS E, E and D respectively. Operators should monitor the on-time performance for bus services to ensure the passenger’s trustworthiness and satisfaction towards bus services remined at the optimum level. Proper information should be installed at the bus terminal in order passenger and users always updated on routes information such as schedule, departure lane, and etc. The output of this studies can be used by operators and policy maker to improve bus services in other urban area as well.