Workers' grievances and resolution mechanisms in Chinese manufacturing firms: key characteristics and the influence of contextual factors
Workers' grievances and resolution mechanisms in Chinese manufacturing firms: key characteristics and the influence of contextual factors
复制标题
DOI：
10.1080/09585192.2016.1164224
复制
发表时间：
2016-01-01
影响因子：
5.6
通讯作者：
Duan, Huimin
中科院分区：
文献类型：
--
作者：
Cooke, Fang Lee;Xie, Yuhua;Duan, Huimin
很少有人关注工人不满的原因或人力资源管理（HRM）机制，特别是在中国的背景下，组织可以部署这些机制来检测和解决新出现的不满，而无需诉诸法律/程序行动。这个定性研究从人力资源管理的角度考察了不满的来源。它确定了如何在既没有体制管理框架也没有在内部解决较温和形式的工作场所不满、防止其升级为对抗性劳资纠纷的程序的国家背景下解决不满问题。我们研究了在中国制造业的四个案例研究公司的工人和管理人员对申诉问题的看法。通过这样做，我们扩展了非管理学科传统上从法律和程序角度研究的人员管理主题的学科覆盖范围。该研究强调了一些与不满发生和管理相关的人口、制度、文化和公司特定因素，并确定了一些未来的研究途径。我们的研究有助于加深对中国组织现象的语境理解，这一现象日益重要，但尚未引起研究和管理的关注。
Little attention has been paid to causes of worker grievance or the human resource management (HRM) mechanisms that organizations may deploy to detect and resolve emerging grievances without invoking legalistic/procedural actions, especially in the Chinese context. This qualitative study examines sources of grievances from an HRM perspective. It identifies how grievance issues may be addressed within a national setting that has neither an institutional regulatory framework nor procedures for resolving milder forms of workplace grievances, internally, before they escalate into confrontational labour disputes. We study workers' and managers' views on grievance issues in four case study firms in the manufacturing industry in China. In so doing, we extend the disciplinary coverage of a people management topic traditionally studied by non-management disciplines from a legalistic and procedural angle. The study highlights a number of demographic, institutional, cultural and firm-specific factors related to grievance occurrence and management, and identifies a number of future research avenues. Our study contributes to deepening the contextual understanding of an organizational phenomenon in China that is of growing significance, but is yet to attract research and management attention.