State of the art: business service and its impacts on manufacturing
State of the art: business service and its impacts on manufacturing
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DOI：
10.1007/s10845-009-0325-3
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发表时间：
2011-10
影响因子：
8.3
通讯作者：
Xiaofei Xu;Zhongjie Wang
中科院分区：
文献类型：
--
作者：
Xiaofei Xu;Zhongjie Wang
世界正在进入所谓的服务时代。各种商业服务业正逐步从制造业中分离出来。本文首先介绍了业务服务的概念、特征和分类，并简要总结了业务服务的演进趋势。概述了商业服务在三个不同领域（即服务经济、服务系统和面向服务的计算）的最新研究和开发工作。特别提到了服务科学、管理与工程这一新学科的主要研究课题。讨论了商业服务对制造业的影响以及从制造业向服务业转型的新挑战。最后，给出了三个关于商业服务的案例研究。
The world is coming into the time what is known as the Service Era. Various business services are gradually being separated from manufacturing industries. In this paper, Business service concepts, features and classifications are firstly introduced, and the evolution trends of business service are also briefly summarized. The state-of-the-art of research and development work on business service is overviewed, in three different domains, i.e., the service economy, service systems and service-oriented computing. In particular, main research topics in a new discipline named Service Science, Management and Engineering are mentioned. Business service impacts on manufacturing and new challenges in business transformation from manufacturing to service are discussed. Finally, three case studies on business services are given.