A Model Program to Reduce Patient Failure to Keep Scheduled Medical Appointments
A Model Program to Reduce Patient Failure to Keep Scheduled Medical Appointments
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DOI：
10.1007/s10900-011-9505-0
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发表时间：
2012-06-01
影响因子：
5.9
通讯作者：
Liszak, Joseph
中科院分区：
文献类型：
--
作者：
Schmalzried, Hans D.;Liszak, Joseph
依赖预约的社区卫生中心诊所在病人不遵守预约时会失去收入和时间。已经使用了各种方法来提高患者预约率。这篇文章提供了一个模型干预计划开发的质量改进委员会在西北俄亥俄州社区卫生中心，被认为是显着降低率的病人失败，以保持预定的医疗和牙科诊所预约。这种干预方案的方法与其他方案不同，因为它主要是为了帮助患者学习如何成为解决问题的一部分。社区卫生中心的工作人员通过以尊重和礼貌的方式与患者接触来实现这一点，并帮助他们了解他们参与维持有效的调度过程以使所有患者受益的重要性。从该计划实施前后的门诊预约记录中收集的数据表明，错过预约的人数下降到干预前的一半以下。
Community health center clinics that rely on scheduled appointments lose revenue and time when patients do not keep their appointments. Various approaches have been used to improve the rate of patient appointments kept. This article provides a model intervention program developed by a quality improvement committee at a Northwest Ohio community health center that is credited with significantly reducing rates of patient failure to keep scheduled medical and dental clinic appointments. The approach of this intervention program is different from others in that it was primarily designed to help patients learn how to become part of the solution to the problem. Community health center staff accomplishes this through engaging patients in a respectful and courteous manner and helping them understand the importance of their involvement in maintaining an efficient scheduling process to benefit all patients. Data collected from outpatient appointment records before and after implementation of the program indicate that missed appointments dropped to less than half the pre-intervention rate.