The DeLone and McLean model of information systems success: a ten-year update
The DeLone and McLean model of information systems success: a ten-year update
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DOI：
10.1080/07421222.2003.11045748
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发表时间：
2003-03-01
影响因子：
7.7
通讯作者：
McLean, ER
中科院分区：
文献类型：
--
作者：
DeLone, WH;McLean, ER
十年前，我们提出了DeLone和McLean信息系统(IS)成功模型，作为IS研究中衡量复杂依赖变量的框架和模型。在这篇文章中，我们讨论了过去十年中许多重要的IS成功研究贡献，特别关注应用、验证、挑战和提出对我们原始模型的增强的研究工作。基于我们对这些贡献的评估，我们对模型提出了一些细微的改进，并提出了一个更新的DeLone和McLean is Success模型。我们讨论了更新后的模型在衡量电子商务系统成功程度方面的实用性。最后，我们对当前和未来IS成功的测量提出了一系列建议。
Ten years ago, we presented the DeLone and McLean Information Systems (IS) Success Model as a framework and model for measuring the complex-dependent variable in IS research. In this paper, we discuss many of the important IS success research contributions of the last decade, focusing especially on research efforts that apply, validate, challenge, and propose enhancements to our original model. Based on our evaluation of those contributions, we propose minor refinements to the model and propose an updated DeLone and McLean IS Success Model. We discuss the utility of the updated model for measuring e-commerce system success. Finally, we make a series of recommendations regarding current and future measurement of IS success.