Critical Incidents in Communicating Culture to Newcomers: The Meaning is the Message
Critical Incidents in Communicating Culture to Newcomers: The Meaning is the Message
复制标题
向新移民传播文化的关键事件：意义就是信息
DOI：
10.1177/001872679404700903
复制
发表时间：
1994
期刊：
影响因子：
5.7
通讯作者：
D. Rousseau
中科院分区：
文献类型：
--
作者：
L. Gundry;D. Rousseau
12 家电子制造公司的新员工 (n = 149) 被要求讲述他们的形成性事件的经历以及从中获得的信息。新来者还描述了他们组织的行为规范，这是其文化的一个方面。新移民报告的严重事件与他们对行为规范的看法密切相关。新来者从这些事件中解读的信息是按照积极或消极的框架进行编码的（强调期望或不期望的结果）。积极框架的活动与体验以团队为导向的组织文化有关。负面事件与将文化描述为更加以控制为导向有关。分析表明，重大事件通过影响新来者从事件中获得的信息框架来影响对文化规范的信念。此外，团队规范与角色冲突呈负相关，与角色清晰度呈正相关。研究结果是根据新来者在自己的社会化中扮演的主动和被动角色来解释的。
Recent hires (n = 149) in 12 electronics manufacturing firms were asked to relate their experiences of formative events and the messages derived from them. Newcomers also described the behavioral norms characterizing their organization, one facet of its culture. Critical incidents newcomers reported were significantly related to their perceptions of behavioral norms. The messages newcomers interpreted from these incidents were coded in terms of positive or negative frame (emphasizing desirable or undesirable outcomes). Positively framed events were related to experiencing the organization's culture as team-oriented. Negatively framed events were related to describing the culture as more control-oriented. Analyses indicate that the critical incidents impact beliefs regarding cultural norms through their effect on the frame of the message newcomers derive from the events. Moreover, team norms were negatively related to role conflict and positively related to role clarity. Findings are interpreted with respect to proactive and reactive roles played by newcomers in their own socialization.