Organizational communication and awareness: a novel solution for health informatics
Organizational communication and awareness: a novel solution for health informatics
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组织沟通和意识：健康信息学的新颖解决方案
DOI：
10.1177/1460458205052357
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发表时间：
2005
影响因子：
3
通讯作者：
N. Bailey
中科院分区：
文献类型：
--
作者：
A. Adams;A. Blandford;D. Budd;N. Bailey
随着组织变得越来越大，越来越分散，保持企业意识和有效沟通渠道的问题也越来越严重。临床领域对保持良好的企业沟通提出了特别的挑战，因为用户访问信息的时间有限，而且往往对技术有负面的看法。本文重点介绍了一个屏幕保护程序应用程序，最初旨在提高隐私和安全性，如何发展成为一个新的通信媒介，改善整个组织的企业通信。一个民族志研究的应用范围内的医院设置，分析使用扎根理论的方法，详细介绍了迭代和有机发展的设计，通过“实践社区”的参与。研究发现，该应用程序及其开发过程不仅提高了人们对资源、活动和医院变化的认识，而且还对用户对一般IT开发的看法、参与和所有权产生了积极影响。用户的参与也提高了设计师对应用程序可用性、质量和美学的重要性。
As organizations grow larger and more distributed, the problems of maintaining corporate awareness and effective communication channels escalate. The clinical domain poses particular challenges to maintaining good corporate communications because users have limited time to access information and often have negative technology perceptions. This article highlights how a screen saver application, initially designed to increase privacy and security, developed into a new communication medium improving corporate communication across the organization. An ethnographic study of the application within a hospital setting, analysed using grounded theory methods, details the iterative and organic development of the design through ‘community of practice’ involvement. This application and the evolutionary process through which it was developed were found to not only increase awareness of resources, activities and hospital changes but also positively influence users’ perceptions of, involvement in and ownership of general IT developments. User involvement also raised the importance, for the designers, of application usability, quality and aesthetics.