DESIGN FOR CONTINUOUS USE OF PRODUCT-SERVICE SYSTEMS: A CONCEPTUAL FRAMEWORK
DESIGN FOR CONTINUOUS USE OF PRODUCT-SERVICE SYSTEMS: A CONCEPTUAL FRAMEWORK
复制标题
DOI：
10.1017/pds.2021.98
复制
发表时间：
2021-07
期刊：
影响因子：
--
通讯作者：
Yutaro Nemoto;H. Dhiman;C. Röcker
中科院分区：
文献类型：
--
作者：
Yutaro Nemoto;H. Dhiman;C. Röcker
摘要在过去的几十年里，产品服务系统（PSS）吸引了工程设计领域的研究人员。数字技术的最新进展扩大了PSS可以提供的潜在功能以及设计师的工具和技术库，以提出新的价值主张。新价值主张成功的关键是获得客户的认可和持续使用。然而，很少有人知道客户接受和使用PSS的确切路线随着时间的推移及其动态。这项概念性研究的目的是通过整合多种理论和文献流，提供一个增强的客户接受和持续使用PSS的视图。在本文中，我们提出了三个命题的基础上，在我们的文献综述中发现的关键概念-幸福，信任和控制-，并说明了一个概念框架，代表客户接受和持续使用的PSS的动态。基于所提出的框架，我们概述了进一步的研究问题，可以提高我们的知识设计持续使用的PSS。
Abstract Product-service systems (PSSs) have attracted researchers in engineering design for the past decades. Recent advances in digital technologies have expanded the potential functionalities that PSSs could deliver and designers' repertoire of tools and techniques to make new value propositions. The key to the success of new value propositions is to achieve customer acceptance and continuous use. However, little is known about the precise routes by which customers accept and use PSSs over time and its dynamics. This conceptual study aims to provide an enhanced view of customer acceptance and continuous use of PSSs by integrating multiple theories and literature streams. In this paper, we suggest three propositions based on the key concepts found in our literature review—well-being, trust and control—, and illustrate a conceptual framework that represents the dynamics of customer acceptance and continuous use of PSSs. Based on the proposed framework, we outline further research questions that could advance our knowledge about design for continuous use of PSSs.