The Alignment of Service Architecture and Organizational Structure
The Alignment of Service Architecture and Organizational Structure
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服务架构和组织结构的一致性
DOI：
10.1080/02642069.2016.1248417
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发表时间：
2016
期刊：
影响因子：
--
通讯作者：
Baofeng Huo
中科院分区：
文献类型：
--
作者：
Yang Liu;Jiang Wei;Dan Zhou;Ying Ying;Baofeng Huo
摘要 服务模块化如何促进服务公司的绩效以及组织架构如何促进这些影响？我们提出了一个新的视角，即服务模块化通过提高效率、拓宽服务范围和增加服务对客户的可见性来提高服务绩效。此外，我们认为组织集成可以影响服务模块化过程，从而调节服务模块化与绩效之间的关系，从而提出组织集成与服务模块化之间的模糊关系。我们对中国这一典型新兴市场的经典专业服务公司（即会计师事务所、建筑事务所和律师事务所）的分析支持了我们的理论框架。
ABSTRACT How does service modularity contribute to performance of service firms and how does organizational architecture facilitate these effects? We propose a new perspective that service modularity contributes to the service performance by increasing efficiency, broadening the service scope, and increasing the visibility of service to customers. Moreover, we bring forward the ambiguous relationship between organization integration and service modularity by holding that organization integration can influence the service modularization process so as to moderate the relationship between service modularity and performance. Our analysis of classic professional service firms (i.e. accounting firms, architecture firms, and law firms) in China, which is a typical emerging market, supports our theoretical framework.