The role of trust in safety management
The role of trust in safety management
复制标题
信任在安全管理中的作用
DOI：
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复制
发表时间：
2004
期刊：
影响因子：
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通讯作者：
R. Flin
中科院分区：
文献类型：
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作者：
C. Burns;R. Flin
Trust has been of great interest in organisational research and it is starting to emerge as an important topic in safety management. This paper provides a brief introduction to the concept of trust and considers the role of trust in managing safety in high hazard organisations. A case is made for why trust is important in the aviation industry and some of the evidence linking trust to safety outcomes and worker behaviours is reviewed. Recommendations for how to build trust within an organisational setting are made by focusing on three factors of perceived trustworthiness: ability, benevolence and integrity.
