Empathy and emotional intelligence: What is it really about?
Empathy and emotional intelligence: What is it really about?
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同理心和情商：它到底是什么？
DOI：
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发表时间：
2008
期刊：
影响因子：
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通讯作者：
V. Konstantikaki
中科院分区：
文献类型：
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作者：
Ioannidou F;V. Konstantikaki
ABSTRA C T：同理心是分享和理解他人“精神状态”或情感的“能力”。它通常被描述为“设身处地为他人着想”的能力，或者以某种方式体验自己内心另一个人的观点或情感。同理心是一种强大的沟通技巧，但经常被误解和使用不足。最初，共情被称为“床边态度”;然而，现在，作者和教育工作者认为共情沟通是一种可教、可学的技能，对临床医生和患者都有切实的好处：有效的共情沟通提高了临床医生-患者关系的治疗效果。适当使用移情作为沟通工具，有利于临床访谈，提高收集信息的效率，并尊重病人。此外，情商（Emotional Intelligence，EI）通常被称为情商（Emotional Intelligence Quotient，EQ），描述了一个概念，涉及识别、评估和管理自己、他人和群体情绪的能力、能力、技能或自我感知能力。因为它是心理学研究的一个相对较新的领域，所以概念在不断变化。情商的概念认为，智商，或传统的智力，是太狭隘了;有更广泛的领域的情绪智力，决定和使我们如何成功。成功需要的不仅仅是IQ（智商），它往往是衡量智力的传统标准，忽视了基本的行为和性格因素。我们都遇到过这样的人，他们在学术上很聪明，但在社交和人际交往方面却很无能。我们知道，尽管拥有高智商，成功并不会自动随之而来。本文的目的是描述移情和情商的概念，将其与其他类似的概念进行比较，并阐明它们作为有效社会功能重要组成部分的重要性。它们到底有多重要，是一个不断争论的话题。关键W O RDS：同理心，情商，沟通技巧
ABSTRA C T : Empathy is the "capacity" to share and understand another’s "state of mind" or emotion. It is often characterized as the ability to “put oneself into another’s shoes”, or in some way experience the outlook or emotions of another being within oneself. Empathy is a powerful communication skill that is often misunderstood and underused. Initially, empathy was referred to as “bedside manner”; now, however, authors and educators consider empathetic communication a teachable, learnable skill that has tangible benefits for both clinician and patient: Effective empathetic communication enhances the therapeutic effectiveness of the clinician-patient relationship. Appropriate use of empathy as a communication tool facilitates the clinical interview, increases the efficiency of gathering information, and honours the patient. Additionally, Emotional Intelligence (EI), often measured as an Emotional Intelligence Quotient (EQ), describes a concept that involves the ability, capacity, skill or a self-perceived ability, to identify, assess, and manage the emotions of one’s self, of others, and of groups. Because it is a relatively new area of psychological research, the concept is constantly changing. The EQ concept argues that IQ, or conventional intelligence, is too narrow; that there are wider areas of emotional intelligence that dictate and enable how successful we are. Success requires more than IQ (Intelligence Quotient), which has tended to be the traditional measure of intelligence, ignoring essential behavioural and character elements. We’ve all met people who are academically brilliant and yet are socially and inter-personally inept. And we know that despite possessing a high IQ rating, success does not automatically follow. The aim of this review is to describe the concept of empathy and emotional intelligence, compare it to other similar concepts and clarify their importance as vital parts of effective social functioning. Just how vital they are, is a subject of constant debate. KEY W O RDS : Empathy, emotional intelligence, communication skills