Trust in teams: A taxonomy of perceived trustworthiness factors and risk-taking behaviors in face-to-face and virtual teams
Trust in teams: A taxonomy of perceived trustworthiness factors and risk-taking behaviors in face-to-face and virtual teams
复制标题
DOI：
10.1177/0018726718818721
复制
发表时间：
2020-01-01
期刊：
影响因子：
5.7
通讯作者：
Hertel, Guido
中科院分区：
文献类型：
--
作者：
Breuer, Christina;Hueffmeier, Joachim;Hertel, Guido
我们真的需要私下会面来培养团队内部的信任吗？哪些因素影响面对面和虚拟团队中的信任产生？与低信任团队相比，高信任团队是如何互动的？信任被视为团队行为的重要预测因素。然而，将团队信任与其前因和行为后果联系起来的心理机制尚未得到很好的理解。本研究通过将定性访谈研究的结果与前人关于团队信任的理论和实证研究相结合，引入了一种新的团队信任机制分类。我们对55名具有丰富团队合作经验的专业人员进行了基于关键事件技术的探索性访谈。总共收集了来自127个团队事件的776个行为项目，这些事件被认为对团队信任的出现至关重要。通过内容分析，揭示了团队信任的前因主要有5类，冒险行为的后果主要有3类。研究结果有助于更好地理解团队信任的产生及其相关行为。未来的研究应该用定量的数据来验证所导出的团队信任分类。
Do we really need personal meetings to develop trust within teams? Which factors impact trust emergence within face-to-face and virtual teams? How do high-trust teams interact compared with teams with low team trust? Trust is seen as an important predictor of behavior in teams. However, the psychological mechanisms linking team trust to both its antecedents and its behavioral consequences are not well understood. The present study introduces a new taxonomy of team trust mechanisms by integrating results from a qualitative interview study with prior theoretical and empirical research on team trust. We conducted exploratory interviews based on the critical incident technique with 55 professionals who had substantial teamwork experience. Altogether, 776 behavioral items were collected stemming from 127 team events that were perceived as critical for the emergence of trust in teams. A content analysis revealed five main categories of perceived trustworthiness factors in teams as antecedents of team trust and three main categories of risk-taking behaviors as behavioral consequences in teams. The findings contribute to a better understanding of team trust emergence and related behaviors in teams. Future research should validate the derived taxonomy of team trust with quantitative data.