Bringing theory to research on computer-mediated comforting communication
Bringing theory to research on computer-mediated comforting communication
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DOI：
10.1016/j.chb.2005.08.003
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发表时间：
2007-03-01
影响因子：
9.9
通讯作者：
Turner, Jacob S.
中科院分区：
文献类型：
--
作者：
Caplan, Scott E.;Turner, Jacob S.
本文试图通过概述在线安慰沟通的候选理论来推进计算机介导的情感支持的文献。我们提出了一个模型，解释了话语、认知和情感过程，这些过程的作用是减少情绪困扰并帮助改善一个人的心理社会健康。我们确定了独特的属性，在线社交互动，相比，面对面（FtF）的互动，这可能是特别有用的促进移情和自适应安慰通信。此外，我们解释了计算机介导的安慰通信的独特功能可能有助于缓解情绪困扰的认知和情感过程。论文的最后部分提出了研究问题和假设，以指导未来的实证研究，检验在线情感支持的有效性。(c)2005爱思唯尔有限公司保留所有权利。
The current paper sought to advance the literature on computer-mediated emotional support by outlining a candidate theory of online comforting communication. We present a model that explicates the discursive, cognitive, and affective processes that function to reduce emotional distress and help improve one's psychosocial well-being. We identify unique attributes of online social interaction, as compared to face-to-face (FtF) interaction, that may be especially useful for facilitating empathic and adaptive comforting communication. Additionally, we explain how unique features of computer-mediated comforting communication may work to facilitate the cognitive and affective processes that result in alleviation of emotional distress. Final sections of the paper advance research questions and hypotheses to guide future empirical research examining the efficacy of online emotional support. (c) 2005 Elsevier Ltd. All rights reserved.