Measuring the Trustworthiness of Health Care Organizations and Systems
Measuring the Trustworthiness of Health Care Organizations and Systems
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DOI：
10.1111/1468-0009.12564
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发表时间：
2022-03-15
影响因子：
6.6
通讯作者：
Griffith, Derek M.
中科院分区：
文献类型：
--
作者：
Anderson, Andrew;Griffith, Derek M.
政策要点 当前衡量和提高医疗保健信任度的努力侧重于改变患者的态度，而不是衡量和提高医疗保健组织和系统的可信度。我们提出了一个概念模型，通过应用现有的人类行为理论来理解和解释医疗保健背景下信任和可信度的构造。制定并公开报告措施，使患者，特别是来自历史上边缘化群体的患者，能够更好地评估提供者的可信度，对于促进医疗保健公平至关重要。
Policy Points Current efforts to measure and improve trust in health care focus on changing patients' attitudes rather than measuring and improving the trustworthiness of health care organizations and systems. We present a conceptual model to understand and explain the constructs of trust and trustworthiness in the context of health care through the application of existing theories of human behavior. Developing and publicly reporting measures that can enable patients, particularly from historically marginalized groups, to better assess the trustworthiness of providers is necessary to promote health care equity.