Hospital performance dashboards: a literature review
Hospital performance dashboards: a literature review
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DOI：
10.1108/jhom-04-2017-0088
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发表时间：
2017-01-01
影响因子：
1.4
通讯作者：
Rathert, Cheryl
中科院分区：
文献类型：
--
作者：
Buttigieg, Sandra C.;Pace, Adriana;Rathert, Cheryl
目的-本文的目的是提供一个全面的和更新的分析现有的文献医院dashboards.Design/方法/途径-搜索目前的文献进行了搜索电子数据库，包括谷歌学术，EBSCO和Medline，以及books.Findings -在所有，48手稿组成的同行评议的文章，会议记录，案例报告和教科书包括在这篇评论。实际影响-尽管性能仪表板的众多优点，几位作者提到了一些挑战。从文献中可以明显看出，任何环境都需要作出重大努力，特别是为了确保所收集数据的质量。事实上，要实现有效的仪表板，就需要在财政和人力资源方面进行大量投资。此外，文献中的大多数研究都是个案报告或轶事，而不是实证研究。因此，需要进一步研究，以确定业绩仪表板的有效性。鉴于这些调查结果，每个组织应作出自己的决定是否采用性能dashboards.独创性/价值-大多数文献是支离破碎的，因为它报告使用不同类型的仪表板，即战略，战术和业务，作为单独的工具。这种文献综述有助于知识，因为它汇集了不同类型的仪表板和一个仪表板到另一个仪表板的级联效应，以实现和保持组织与整体战略目标的一致性。
Purpose - The purpose of this paper is to give a comprehensive and updated analysis of the available literature on hospital dashboards.Design/methodology/approach - A search of the current literature was performed by searching electronic databases, including Google Scholar, EBSCO and Medline, as well as books.Findings - In all, 48 manuscripts consisting of peer reviewed articles, conference proceedings, case reports and text books were included in this review.Practical implications - Despite the numerous advantages of performance dashboards, several authors have mentioned a number of challenges. It was evident from the literature that any setting requires significant effort, especially to ensure the quality of data being collected. In fact, significant investment, both in terms of financial and human resources, is required to achieve an effective dashboard. Furthermore, most of the studies available in the literature were individual case reports or anecdotal accounts rather than empirical studies. Thus, further research is required to ascertain the effectiveness of performance dashboards. In view of these findings, each organisation should make its own decisions whether or not to adopt performance dashboards.Originality/value - Most of the literature is fragmented as it reports the use of different types of dashboards, namely strategic, tactical and operational, as separate tools. This literature review contributes to knowledge as it brings together the different types of dashboards and the cascading effect of one dashboard onto another in order to achieve and retain organisational alignment with the overall strategic goals.