Impact of Malcolm Baldrige National Quality Award Criteria on organizational quality performance
Impact of Malcolm Baldrige National Quality Award Criteria on organizational quality performance
复制标题
马尔科姆·波多里奇国家质量奖标准对组织质量绩效的影响
DOI：
10.1080/0020754031000077329
复制
发表时间：
2003
影响因子：
9.2
通讯作者：
S.
中科院分区：
文献类型：
--
作者：
Sang M. Lee;B. Rho;S.
其目的是测试马尔科姆·鲍德里奇国家质量奖（MBNQA）标准和组织质量绩效之间的联系。具体而言，本文着重于韩国制造企业的质量信息和质量绩效分析的作用。本研究还回顾了以前的研究MBNQA和审查的影响，客户和市场管理的质量。根据MBNQA的具体标准开发了一种调查工具。结果表明，质量信息和分析有很强的，积极的影响，战略质量规划和过程管理，质量结果的影响，人力资源管理和过程管理。
The aim was to test the link between the Malcolm Baldrige National Quality Award (MBNQA) criteria and organizational quality performance. Specifically, this paper focuses on the role of quality information and analysis in quality performance among Korean manufacturing firms. This study also reviews prior research on MBNQA and examines the impact of customer and market management on quality. A survey instrument was developed based on specific criteria of MBNQA. Results suggest that quality information and analysis has a strong, positive impact on strategic quality planning and process management, and quality results are affected by human resource management and process management.