Developing Qualification Framework for Hotel Frontline Staff.
Developing Qualification Framework for Hotel Frontline Staff.
复制标题
制定酒店一线员工的资格框架。
DOI：
10.1080/1528008x.2022.2157363
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发表时间：
2022
影响因子：
3.3
通讯作者：
R.
中科院分区：
文献类型：
--
作者：
Sun S.;Tsang;M. F. D.;& Law;R.
旅游业是香港经济的一大支柱，酒店业更是不可或缺的一环。一线员工对酒店业非常重要，因为他们的表现在很大程度上会影响人们对目的地的看法。因此，酒店业员工的能力至关重要。虽然许多不同的行业都提倡资质框架(QF)，但酒店，特别是一线员工的QF还缺乏。因此，本研究旨在以香港这个热门旅游目的地为例，探讨酒店前台职位所需的核心能力。本研究的结果为设计适合酒店业需要的课程提供了具体的信息。最终，研究结果可作为学术研究人员和行业从业者的参考，以促进酒店业资质框架的进一步发展。
The tourism industry is a major pillar of the economy of Hong Kong, and hospitality is an inseparable part. Front-line staff are of great importance for the hospitality industry, as their performance can largely affect the perception of a destination. Hence, the competencies of employees in the hospitality industry are critical. Although qualification frameworks (QFs) have been advocated in many different industries, a QF for hotels, particularly for front-line staff, is lacking. Thus, the present study aims to examine the core competencies required for front-office positions in hotels using Hong Kong, a popular tourism destination, as an example. Findings of the present study provide specific information to design an appropriate curriculum to fit the needs of the hospitality industry. Ultimately, the findings can serve as a reference for academic researchers and industry practitioners to facilitate the further development of a QF in the hospitality industry.