The correspondence of patient satisfaction and nurse burnout
The correspondence of patient satisfaction and nurse burnout
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DOI：
10.1016/s0277-9536(98)00207-x
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发表时间：
1998-11-01
影响因子：
5.4
通讯作者：
Frizzell, C
中科院分区：
文献类型：
--
作者：
Leiter, MP;Harvie, P;Frizzell, C
本研究探讨了护士职业倦怠的关系，辞职的意图，和工作的意义进行评估的工作人员的调查与病人满意度的护理，医生的护理，提供的信息和协调的护理，出院后评估的住院治疗的结果。来自两个医院的16个住院单位形成了数据库，包括605名患者和711名护士。病人对四个护理维度的质量的看法与护士与他们工作的关系相对应。在护士认为自己的工作有意义的单位，病人对住院期间的各个方面都更满意。病人留在单位，护理人员感到更疲惫或更频繁地表示打算退出不太满意的各个组成部分，他们的护理。虽然护士玩世不恭反映在较低的病人满意度与护理人员的互动，玩世不恭和其他方面的护理之间的相关性低于统计学意义。护士的专业效能感和任何患者满意度的测量组件之间没有显着的相关性。病人满意度和护士的感知他们的工作之间的关系的影响进行了讨论。(C)1998爱思唯尔科技有限公司版权所有。
This study examined the relationships of nurse burnout, intention to quit, and meaningfulness of work as assessed on a staff survey with patient satisfaction with nursing care, physician care, information provided and coordination of care, and outcomes of the hospital stay assessed post-discharge. Sixteen inpatient units from two hospital sites formed the data base and included 605 patients and 711 nurses. Patients' perceptions of the quality of each of the four care dimensions corresponded to the relationships nurses had with their work. Patients on units where nurses found their work meaningful were more satisfied with all aspects of their hospital stay. Patients who stayed on units where nursing staff felt more exhausted or more frequently expressed the intention to quit were less satisfied with the various components of their care. Although nurse cynicism was reflected in lower patient satisfaction with interactions with nursing staff, the correlations between cynicism and other aspects of care fell below statistical significance. No significant correlations were found between nurse professional efficacy and any of the patient satisfaction components measured. The implications of the relationship between patient satisfaction and nurses' perception of their work is discussed. (C) 1998 Elsevier Science Ltd. All rights reserved.