When and How (Not) to Trust It? Supporting Virtual Emergency Teamwork
When and How (Not) to Trust It? Supporting Virtual Emergency Teamwork
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何时以及如何（不）信任它？
DOI：
10.4018/jiscrm.2009040101
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发表时间：
2009
期刊：
影响因子：
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通讯作者：
M. Kristensen
中科院分区：
文献类型：
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作者：
M. Büscher;P. Mogensen;M. Kristensen
在这篇文章中，我们使用的普适计算技术的原型“组件”的形成性评估，以指定紧急虚拟团队合作工具的设计影响。原型组装，被称为“概述”，实施与警察，消防和医疗急救服务的一部分，真实的生活事件管理在高船比赛2007年在丹麦。我们描述了应急小组如何使用分布式同事之间的协作技术，以产生共享的情况意识，管理工作和资源，并应对轻微的紧急情况。对技术的信任是虚拟团队在努力将创新技术融入应急工作中的一个关键需求。我们将展示如何工作的信任的做法是支持PalCom开放式架构（这是用来建立概述），并划定设计准则，使生产性的集成普及计算。
In this article we use the formative evaluation of a prototype ‘assembly’ of pervasive computing technologies to specify design implications for emergency virtual teamwork tools. The prototype assembly, called “Overview”, was implemented in collaboration with police, fire and medical emergency services as part of the real life event management during the Tall Ships’ Races 2007 in Denmark. We describe how the emergency teams used the technologies for collaboration between distributed colleagues, to produce shared situation awareness, to manage efforts and resources and respond to minor emergencies. Trust in technology is a key need virtual teams identify in their endeavours to dovetail innovative technologies into emergency work. We show how practices of working up trust are supported by the PalCom open architecture (which was used to build Overview), and delineate design guidelines to enable the productive integration of pervasive computing.