Resistance to Group Criticism and Recommendations for Change: Lessons from the Intergroup Sensitivity Effect
Resistance to Group Criticism and Recommendations for Change: Lessons from the Intergroup Sensitivity Effect
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DOI：
10.1111/j.1751-9004.2009.00178.x
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发表时间：
2009-05-01
影响因子：
4.6
通讯作者：
Esposo, Sarah
中科院分区：
文献类型：
--
作者：
Hornsey, Matthew J.;Esposo, Sarah
这篇文章回顾了与群体批评有关的研究。有人认为，为了成功地批评（和改变）一个群体文化，仅仅是正确的是不够的。相反，评论家需要对一系列与他们是谁有关的变量敏感：他们的群体成员，他们的历史，以及群体间的背景。这方面的一个例子是群体间的敏感效应，即内部人士口中看似合理的批评，在外部人士口中却被拒绝。我们讨论了群体间敏感效应，支持它的心理机制，以及调节它的背景因素。在此综述的基础上，我们提出了一个模型，可用于预测面对群体导向的批评和变革建议时的阻力（或开放思想）。希望该模型能够开辟群体中介传播的新思路，同时为如何促进群体内部和群体之间的变革提供具体、具体和可用的指导。
This essay reviews research relating to criticism of groups. It is argued that, in order to successfully critique (and change) a group culture, it is not enough to be right. Rather, critics need to be sensitive to a range of variables wrapped up in who they are: their group memberships, their history, and the intergroup context. One example of this is the intergroup sensitivity effect, the phenomenon whereby criticisms that seem reasonable in the mouth of an insider are rejected when coming from an outsider. We discuss the intergroup sensitivity effect, the psychological mechanisms underpinning it, and the contextual factors that moderate it. On the basis of this review, we present a model that can be used to predict resistance (or open-mindedness) in the face of group-directed criticisms and recommendations for change. It is hoped that this model can open up new ways of thinking about group-mediated communication, and at the same time can provide specific, concrete and usable instruction for how to promote change within and between groups.