The role of organisational support in teleworker wellbeing: A socio-technical systems approach
The role of organisational support in teleworker wellbeing: A socio-technical systems approach
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DOI：
10.1016/j.apergo.2015.07.019
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发表时间：
2016-01-01
影响因子：
3.2
通讯作者：
Gloet, M.
中科院分区：
文献类型：
--
作者：
Bentley, T. A.;Teo, S. T. T.;Gloet, M.
数字技术使远程工作和其他形式的移动的工作变得越来越普遍。社会技术系统的方法，本研究的目的是研究组织的社会支持和具体的支持远程工作者的作用，影响远程工作者的福祉，社会隔离的中介作用，可能导致这些关系中的人与环境的不匹配，以及可能的差异，在这些关系之间的低强度和混合远程工作者。远程工作者（n = 804）的支持和远程工作的结果（心理压力，工作满意度和社会隔离）的看法收集使用分布在28个新西兰组织的知识工作的远程工作的员工进行在线调查。组织的社会支持和远程工作者的支持与工作满意度的提高和心理压力的减少有关。社会隔离介导的组织社会支持和两个结果变量之间的关系，并观察到一些差异的混合动力和低强度的远程工作者子样本的结构关系。这些研究结果表明，提供必要的组织和远程工作者的支持是非常重要的，以提高远程工作者的环境适应，从而确保理想的远程工作的结果。(C)2015 Elsevier Ltd和人体工程学学会。All rights reserved.
The prevalence of telework and other forms of mobile working enabled by digital technology is increasing markedly. Following a socio-technical systems approach, this study aims to examine the role of organisational social support and specific support for teleworkers in influencing teleworker wellbeing, the mediating role of social isolation, potentially resulting from a person-environment mismatch in these relationships, and possible differences in these relationships between low-intensity and hybrid teleworkers. Teleworkers' (n = 804) perceptions of support and telework outcomes (psychological strain, job satisfaction, and social isolation) were collected using an on-line survey of teleworking employees distributed within 28 New Zealand organisations where knowledge work was undertaken. Organisational social support and teleworker support was associated with increased job satisfaction and reduced psychological strain. Social isolation mediated the relationship between organisational social support and the two outcome variables, and some differences were observed in the structural relationships for hybrid and low-intensity teleworker sub-samples. These findings suggest that providing the necessary organisational and teleworker support is important for enhancing the teleworker-environment fit and thereby ensuring desirable telework outcomes. (C) 2015 Elsevier Ltd and The Ergonomics Society. All rights reserved.