Improving the No-Show Rate of New Patients in Outpatient Psychiatric Practice: An Advance Practice Nurse-Initiated Telephone Engagement Protocol Quality Improvement Project
Improving the No-Show Rate of New Patients in Outpatient Psychiatric Practice: An Advance Practice Nurse-Initiated Telephone Engagement Protocol Quality Improvement Project
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DOI：
10.1111/ppc.12146
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发表时间：
2017-04-01
影响因子：
2.3
通讯作者：
Harmon, Jane M.
中科院分区：
文献类型：
--
作者：
Clouse, Kristen M.;Williams, Kimberly A.;Harmon, Jane M.
PurposeThe的目的是为了提高新病人的精神科服务的吸收被转介从初级保健，咨询，和出院随访care.Design和MethodsA方便的样本18名新病人参加了提供者发起的电话协议，以增加有关的知识，精神科治疗，并提醒病人的预约前一天的初步visit.FindingsFifteen患者参加了初步visit.Fifteen患者，导致在一个26%的减少率从27%，前一年的20%，在3个月periods.Practice ImplicationsIntroduction和精神科医生提醒电话，提高未出现率。
PurposeThe aim is to improve the uptake of psychiatric services for new patients being referred from primary care, counseling, and hospital discharge follow-up care.Design and MethodsA convenience sample of 18 new patients participated in a provider-initiated telephone protocol to increase knowledge related to psychiatric treatment and remind patients of appointments the day before the initial visit.FindingsFifteen patients attended the initial visit, resulting in a 26% reduction rate of no-show rates from 27% the previous year to 20% in a 3-month period.Practice ImplicationsIntroduction and reminder calls by psychiatric providers improve no-show rates.