A Multi-Level View of the Antecedents and Consequences of Trust in Virtual Leaders
A Multi-Level View of the Antecedents and Consequences of Trust in Virtual Leaders
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虚拟领导者信任的前因后果的多层次视角
DOI：
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发表时间：
2009
期刊：
影响因子：
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通讯作者：
R. Wigand
中科院分区：
文献类型：
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作者：
A. Picot;Jakob J. Assmann;M. Korsgaard;I. Welpe;Julia V. Gallenkamp;R. Wigand
尽管人们普遍认为信任对虚拟团队至关重要，但人们对虚拟团队领导者信任的原因和后果知之甚少。本文考察了虚拟团队领导者信任的前因和后果。利用大型多人在线游戏（MMOG）的调查和档案数据，本研究的结果表明，团队成员对领导者的信任受到团队成员使用同步沟通和与领导者沟通的广度以及团队成员彼此之间距离的影响。此外，我们认为团队规模和文化创造了一个共享的环境，使团队成员的经历符合条件，我们发现团队规模和集体主义价值观分别削弱了同步沟通和沟通广度的好处。研究结果还显示，对领导者的信任与团队绩效呈正相关。论文的结论部分对研究结果进行了详细的讨论。
Although trust is widely acknowledged as critical to virtual teams, little is known regarding the causes and consequences of trust in leaders of virtual teams. This paper examines the antecedents and consequences of trust in virtual team leaders. Using survey and archival data from a massively multiplayer online game (MMOG), this study’s findings show that trust in the leader is affected by team members’ use of synchronous communication and breadth of communication with leaders as well as team members’ distance from each other. Furthermore, reasoning that team size and culture create a shared context qualifying team members’ experiences, we found that team size and collectivistic values diminished the benefits of synchronous communication and breadth of communication, respectively. The findings also revealed that trust in leaders had a positive relationship to team performance. Detailed discussion of the findings is provided in the conclusion of the paper.