Extending the reach of business processes
Extending the reach of business processes
复制标题
扩展业务流程的范围
DOI：
10.1109/mc.2004.1297313
复制
发表时间：
2004
期刊：
影响因子：
2.2
通讯作者：
H. Lei
中科院分区：
文献类型：
--
作者：
D. Chakraborty;H. Lei
业务流程是企业管理其事务的一组系统活动。各种各样的技术——包括寻呼机、手机、袖珍电脑、即时消息（IM）和短消息服务（SMS）——已经出现，人们甚至可以在移动中或很远的地方使用它们进行交流。许多这样的设备支持同步通信以及主动向用户“推送”消息。然而，这些设备没有机制来控制或构造用户正在交换的信息，而且它们没有与基于工作场所的业务流程集成。为了解决这些问题，我们设计并实现了PerCollab，这是一个中间件系统，可以促进各种业务流程通信设备之间的结构化协作，并将任务推送给用户。
A business process is a systematic set of activities by which an enterprise conducts its affairs. Various technologies-including pagers, cell phones, pocket PCs, instant messaging (IM), and the short message service (SMS)-have emerged that people can use to communicate even when they are on the move or far away. Many such devices support synchronous communication as well as proactively "pushing" messages to users. However, these devices have no mechanism to control or structure the information that users are exchanging, and they arc not integrated with business processes based on workplaces. To address these problems, we have designed and implemented PerCollab, a middleware system that facilitates structured collaboration between various communication devices for business processes and pushes tasks to users.