A female ghetto? Women's careers in call centres
A female ghetto? Women's careers in call centres
复制标题
女性贫民窟？
DOI：
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发表时间：
2002
期刊：
影响因子：
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通讯作者：
Vicki Belt
中科院分区：
文献类型：
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作者：
Vicki Belt
尽管多项研究表明女性占呼叫中心劳动力的大多数，但她们在这个新兴且不断扩张的行业中的角色和地位尚未得到检验。本文通过探讨呼叫中心内向女性开放的职业机会的范围和性质，为填补研究空白做出了贡献。当前对呼叫中心工作的描述似乎表明，这些新的工作场所几乎无法提供工作满意度或职业发展潜力。事实上，根据现有的研究证据，可以得出这样的结论：呼叫中心只不过是女性工作的“贫民窟”。文章根据女性自己的工作经历和对前景的看法来评估这一说法。
Although several studies have shown that women make up the majority of the call centre workforce, their role and position in this new and expanding industry has not yet been examined. This article makes a contribution to the research gap by exploring the extent and nature of the career opportunities open to women within call centres. Current portrayals of call centre work appear to indicate that these new workplaces offer very little in the way of either job satisfaction or potential for career progression. Indeed, on the basis of existing research evidence it could be concluded that call centres represent little more than female job ‘ghettos’. The article assesses this claim by drawing on women's own accounts of their work experiences and their perceptions of their prospects.