The Future of Usability Evaluation: Increasing Impact on Value
The Future of Usability Evaluation: Increasing Impact on Value
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可用性评估的未来：对价值的影响越来越大
DOI：
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发表时间：
2008
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通讯作者：
S. Rosenbaum
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作者：
S. Rosenbaum
可用性评估的未来是什么？为了获得对未来的见解，本章首先调查了过去和当前的可用性实践，包括实验室可用性测试，启发式评估，人类学根源的方法（如上下文查询和人种学研究），快速迭代测试，大人口样本的基准测试，以及多种方法的可用性计划。这样的考虑有几个好处，因为个体可用性实践者和组织都达到了不同的可用性复杂性和成熟度水平。大公司长期采用的可用性评估方法可能仍将在未来用于较小或较年轻的组织。本章首先讨论了20世纪的可用性评估，接着概述了今天的可用性评估，最后讨论了未来几年可用性评估的预期。对于可用性评估的历史和未来的每一个阶段，本章讨论了它对软件价值的影响是如何增加的。
What does the future of usability evaluation hold? To gain insights for the future, this chapter first surveys past and current usability practices, including laboratory usability testing, heuristic evaluation, methods with roots in anthropology (such as contextual inquiry and ethnographic research), rapid iterative testing, benchmarking with large population samples, and multiple-method usability programs. Such consideration has several benefits, because both individual usability practitioners and organizations have attained different levels of usability sophistication and maturity. Usability evaluation methods long employed by major corporations may still be in the future for smaller or younger organizations. The chapter begins by discussing 20th-century usability evaluation, continues with an overview of usability evaluation today, and concludes with a discussion of what to expect in usability evaluation over the next years. For each period in the history—and future—of usability evaluation, the chapter addresses how its impact on software value is increasing.